darken666 posted at 4:17 PM Thu, 17 October 2024 - #4490431

RHaseltine posted at 3:51 PM Thu, 17 October 2024 - #4490430

There was a survey, the usual Survey Monkey thing sent out to a range of customers, and it did ask what people would like in an enhanced subscription service (I can't recall the wording, or how it was presented - possibly one of those arrange options in order of preference things). It was certainly discussed by the participants on the forums (and possibly here too).

So a loaded survey sent to a limited sample, designed to get the result that would let marketing do what they likely would have done anyway.

I can't recall the wording to comment on the first, but a fair number of regular customers did comment on it so I doubt it was greatly limited.