I've run into similar biases in my career, where it's clear that A) a vendor doesn't really want to support a piece of software and B) it's clear that their latest hardware product and it's supporting server on-site are designed around not necessarily using that piece of software, although it will still allow you to with an added cost of making a lot of inputs, and that it's always felt like they only supported specific business "types" in that industry that had a very specific kind of workflow. Granted, those same customers that they probably surveyed tended to buy several of the machines at once instead of just one, but it still amounts to selecting for a given result, which I can see happening with DAZ on the idea that Premier was going to be a good thing for those specific customers.