Razor42 posted at 3:45 AM Sat, 19 October 2024 - #4490514

@DarkElegance

I'm not saying you shouldn't have frustrations, nor even complaints I'm only asking is this the appropriate forum to be airing your grievances?  Is what's happening here in any way constructive?

Support can be a delicate balancing act with many factors involved, some issues can be solved easily while others tend to be much more involved. Anyway, doesn't Daz 3d offer a 30 money back guarantee on all items? You could also try the forums which tend to offer a lot of help when it comes to isolating issues, which could see a patch pushed through to correct a problem. I've noticed what does tend to be fixed is an item that many people have found issue with as oppose to a single issue reported by 1 user which is sometimes hard to pin down in support. Having sold here at renderosity I have experienced how 1 user with a product issue, that may not even relate to the specific product itself, can soak up a whole bundle of hours. The amount of hours I spent here explaining the installation process for DS products to users who picked up an item on sale for a few dollars and couldn't "Get it to work" is insane. So forgive me if I'm a little sympathetic to Daz 3D's position with support. I also have my share of frustrations with the industry from aspects of AI implementations to piracy, but that's an entirely different subject.

I'm not defending poor support, nor trying to admonish you at all. I am just tired of seeing this forum used as a vent when someone has a had a bad Daz 3D experience and feels this is their way at getting back, decrying the evil of the empire apparent. I used to enjoy coming here and offering support to users of Daz Studio. TBH not really anymore, I don't really have the time nor the patience to read vents and rants from a very vocal small amount of peeps, most of them just wanting a pot shot at Daz 3D to try to even some score. So the result is I just don't visit here much, and it's probably the same with many others. So all you end up with is less people to offer help or support.

Do you really think Daz 3D staff are poring over this forums saying "Good Point... Somebody take a note of this"?

But hey feel free to have it, Rottenham just blocked me and carried right on.😏 

I can understand your stance.

Yes, they say they offer that “30 day money back”, and I did bring it up, in the tech forum. That was how I found out about the issue I was reporting…had been reported for a while. Apparently since 2018.
I have, requested the money back. Nothing. No reply, no acknowledgment, I even made the request in the ticket.
The forum, was how I found out that it was a “known issue”, so then why was it still for sale? 2018? And no one fixed it, removed it, flagged it?
That is not a customer failure. That is a Daz failure.
Not just to me, but to every customer that has clearly reported it.

As for venue of posting…
I have, posted to the tech forum. Repeatedly, with screenshots.
I have gotten nowhere. I have opened tickets. And so noted, at least two, are over a year old. I go in, kind of do the “hey can someone please look at this or at the very least give me my money back” thing…and get no response at all. Nothing.
Cue, the utter frustration and annoyance at the entire situation. I sit here seeing them make a genAI(dont get me started), I see now this premium service…and that was the “you have to be kidding me” moment. They do not respond, or even take care of support issues(btw, I know many whose tickets are still open for as long or longer than mine) But then expect customers to throw more money at them.
That, is why the utter, “Up to my back teeth” frustration and annoyance.
If they were up on their support, if they were listening to customers valid complaints…I probably would be one of the ones going “hmm maybe” but knowing the issues I have reported, with proof, gets ignored. Reading other customers are getting the same treatment….To put it kindly, “Heck no”

As for this forum...
That is easy to explain.
Daz does not allow even the slightest, mildest, negative comments of their site/store/staff. As noted, it's a “hard hammer down” situation. Posts get removed, customers, warned or moderated, etc. Heck, even if they “feel” your post “may” be seen negative…they will remove it. Cue part 2, the utter frustration. And it is that, its frustration of not being heard, Not getting help, That seriously erodes a customer base. I do not hate daz. If I did, I wouldn't still purchase now and then. I dislike their lack of care for their customers. That is something, anyone in retail, customer service, etc...knows can be fixed. But it takes a company the willingness to listen to do that.
As they cant post at daz, where else are they supposed to go?
As for the staff reading our posts?
That is on them what they take from it.
Smart companies, will watch where customers complain(such as Trustpilot, Glassdoor, etc) and even if it is not out in the open, make changes.
(btw that is not “inferred” that is out right saying, daz would be wise to start listening to the customers)

No, I am not going to block you. You have made valid points. You have brought to the forum that “pause and think” moment.

(Lets leave genAI for a side forum, I have enough of a debate list on that from other sites. And let's just not bring up the piracy. Its one reason I am adamant about trying to get valid stores to actually listen to customers. Because the ultimate losers will be the artists making the content they sell. People will get sick of trying to get help...and instead of purchasing feeling it's wasted money, will start seeking out those sites.)

https://www.darkelegance.co.uk/

Commission Closed till 2025