darken666 posted at 4:17 PM Thu, 17 October 2024 - #4490431

RHaseltine posted at 3:51 PM Thu, 17 October 2024 - #4490430

There was a survey, the usual Survey Monkey thing sent out to a range of customers, and it did ask what people would like in an enhanced subscription service (I can't recall the wording, or how it was presented - possibly one of those arrange options in order of preference things). It was certainly discussed by the participants on the forums (and possibly here too).

So a loaded survey sent to a limited sample, designed to get the result that would let marketing do what they likely would have done anyway.

I got that survey, and I told them that it was a stupid idea and that they should focus on fixing and improving the software rather than concentrate on new ways of squeezing their customers. It was obvious that it was something that they were already determined to do, and they were merely gauging the blow-back before they actually went and did it.