Failure Hard means that the credit card was declined (we're not given the reasons) or that Renderosity won't except the purchase if one of the following items doesn't match the info for the card. expiration date Name Address Zip Please send me the first two & last four digits of your card, along with an approximate time you tried to purchase and I can check our records to see if I can tell what info it didn't like. However, if it's declined by the issuing card bank, we are not given those reasons which vary but can include card number typo, late payment, card has reached it's limit, or card has been turned in as stolen.