Cage, Their phone numbers and emails are on the website under "Zygote Info". The people you want to talk to are at sales@zygote.com. If your in the US here is the toll free number: 1-800-267-5170. Being that it's Sunday, you probably won't have any luck contacting them today. Your best bet is Monday morning. They are very good about customer support and I'm sure once you you explain your problem, they will help you in resolving it. If you decide to just go ahead with the download, you'll get an email telling you where to download them from. They are having a problem with the store software, but have been working hard to fix it. I hope all that helps... -Rob