Yes they are having problems. When I signed up i had the same issue of the passwork not going through. They sent a sencond and that worked. Then the purchace problem. I could only purchase through Netscape but couldn't download my purchase that way. I had to switch browsers again for download. Clearing my funds also took hours after which there is only a 24 hour download window. I could have missed the window if I hadn't had to go to my mail for another reason. I was cleared in the middle of the night! They were helpful but I am hesitant to use them again