I am in general agreement with Stormrage, but would briefly add the following: CL employees should not be nasty or sarcastic with their customers. Likewise, customers should not be nasty or abusive to CL employees who, at least in the past, have tried to be responsive to the community. (BTW, lest I be accused of not practicing what I preach, I've marked a few of my comments with a ;) ... I mean this to show joking, not sarcasm.) meta_mannix ought to reveal his or her identity, not only to be a responsible person, but also because, if I've read this thread correctly, he or she will be unmasked eventually anyway, and will look even worse if that occurs before some sort of responsibility. Finally, if there's price-and-quality competition for CL, let's have it! I've always thought it strange that there wasn't a competitor in the low-price bracket...just thought maybe the niche was too small. If there's a product out there that good for that cheap, that's good news for all of us (except maybe CL, and even then...)