"CL does not think this is whining. CL is hearing you. It appears the main issue in debate is the word "amnesty". CL is reading the posts and is listening." CL needs to be answering, as well. Your customer base is waiting. (How hard is it to say sorry? To say, gosh, you're right, we didn't mean to imply that we're giving thieves a break, and offend people. Honestly. Show a little backbone.)