I was able to download my files, after both Reba and Reachel from DAZ-3D set up password-protected directories for me. Thanks to both of them. This is identical to how the situation was resolved over Thanksgiving as well, though this time DAZ responded within a day. I'm sorry that they had to work during their holiday, but I'm glad that I got the files. I hope everyone else here has gotten their files too. From now on, I will only order from DAZ Monday through Thursday, and never during a DAZ holiday. - Richard