ronknights: "It really seems to me that some people had their minds closed from the start, and refuse to see any evidence to the contrary."

Presumably this isn't pointed at me as I only made a few points that all apply just find in light of the 'evidence':

• A lot of people are happy with their membership
• I think it is reasonable that a potential customer expect that the preview will be representative of the product
• It is common in the industry to not bombard the potential customer with banner ads and so on just for browsing
• I wish them the best
• The site design is not why I don't join

I'll add another:

• Wouldn't it be easier to put some time into fixing up the preview area rather than continually having to assure potential members that it isn't representative?