Beck, This is exactly what happend to me some month again, when I had to re-install things. You have to do what I did. Write to e-on indicating your Vue 3 and Vue 4 serial numbers and they will find out easy when you purchased your plant bundle and then give you a special address for you only to download them all again. You also will get new serial numbers for each plant, because the old one will not work any more. Guitta