I confess I worked at a call center that had contracts with different computer-related companies. I worked on the MSN Contract, and others worked on the Dell contract. Dell has very high standards for employees that work for them. That means they value their customers very highly. I did some of my own research, beyond the facts that I already knew. I usually assemble my computers myself, from carefully chosen parts (Of course, finances often dictate my choices.) If I were to buy an "off the shelf" computer, I'd buy a Dell. But I wouldn't buy the lower end models they're selling on tv now (4400 series?!) The parts are too "light duty". I'd go for that 8000 series, with faster hard drives, more memory, etc. Ron