Ron, I think that information is now outdated. My last tech support call was answered by a woman who wouldn't know a hard drive from a submarine! She explained to me that she had to go step by step through each question on her list before she could proceed to the next step. She had absolutely NO prior knowledge about computers. And ultimately she was of no help to me. She might as well have been the night cleaning woman who picked up the phone. (Sounds like something that should have been a Sienfeld episode.) I think cost cutting has taken it's toll in the Tech Support at Dell. Regards, Pinto