Vibes, write with subject "URGENT purchased plants" to : sbell.support@e-onsoftware.com Remember to them that you already wrote twice. You are not the only with this problem, and I'm sorry to say that you have to wait for an answer, because they are very busy at this moment to fix problems with the new update 4.05 and I think you are not alone to write for some problem. But be sure that e-on's people will always answer, just needs a bit time. I understand your feeling, because we all feel frustrated when we purchase something what refuses to work. You did not say what version of Vue you are using. Have you installed 4.03 patch ? If not, please do so before writing to them again. And let us know what happens. Guitta