I had massive problems with the veg pack. (different issues to start with) and then some of them wouldnt install correctly etc etc...

I have to say this :

Although they took their time in responding...they are obviously very very busy...they did respond in the end and solved my problems.

All I can suggest is that you keep trying to get through to them. Give them at least a week to respond. If this does not work..then I would suggest that you contact Lynn Fredricks the e-on business manager in the US.

he is listed as a member on this site, and if u do a quik forum search here you will find his user name and contact info.

I hope this helps.