Here's the policy on e-mail & IMs to customers, from the store staff. It's pretty strongly worded: "Note: This form is only for use in technical support of your items and in special promotional gift offers to past customers to encourage repeat business in the sales or marketing of your new products. If you abuse this feature, it will be taken away from you. A copy of this email will be sent to admin@renderosity.com. "Special Promotional Offers: Free things, such as an extra textures, small free props, extra morph targets, other tangible goods that you are offering your past customers at no charge as an act of appreciation if they purchase your new products. (If you need help in planning how to best promote your product please contact store@renderosity.com with your questions.) "Technical Support: The act of upgrading, adding features to, fixing, repairing or otherwise making the product your customer has already purchased better and more desirable for him or her. " i got 2 of those IMs from Harvey, LOL! i'm sure he just misunderstood or bleeped over the fine print, here. Also, i expect the reason it comes back to user = ??? is because it was broadcast, not sent one to one. i doubt this will become a problem; 'twas probably just a blip in the continuum. Harvey is a good guy; i wouldn't sweat this one. :^)