I actually only hear from Vendors from about 20% of my purchases. - But I've made over 300 purchases here ;-). Some I hear from regularly, but I often respond to their messages directly, post comments on products, and so on. Most of them are just very talented members of out Renderosity community,and always eager for input from the folks who buy their work. Some have even made or modified products or free items from my input, so I guess I've grown to enjoy such contact. If you haven't gotten anything before, you've likely indicated in your profile that you don't want fliers, updates, & such. If that's the case you do have a gripe, indeed. Members are entitled to privacy if they request it. I hope you get it resolved.