mangina opened this issue on Feb 26, 2002 ยท 29 posts
Marque posted Wed, 27 February 2002 at 4:30 AM
I am boycotting ZoneAlarm. I paid for the regular version a while back, have a printed out receipt for it as well as the email saying I bought it. Lost the file in a crash along with some other things. Everything else has been replaced by the companies I bought them from, but Zonelabs continues to ignore me. Because I bought it when they were using another company to take their orders, (which has since gone belly-up), they refuse to acknowledge that I own it. The new company they use has no records because apparently the old one did not forward any records to them. I was told by Zonelabs that it is to bad that this happened and they would be glad to sell me a copy. They refuse to acknowledge my receipts. The product was only $20 but it really ticks me off to get treated like this. I will never support them or recommend them to anyone. I remember when they were small and bent over backwards for their customers, but now they apparently don't feel good customer service is a priority. Marque