I do all my DAZ ordering on Saturday or Sunday mornings because that's usually when I have time to do that, and I think maybe only two or three times I've had a problem, but DAZ graciously fixed the problem Monday. I've always gotten only the very best service from them. They've bent over backward to correct problems. It's so rare for a company to give real customer service these days. I'm so impressed with them. Reba, AnneMarie, Dan, have all been very polite on the phone or by e-mail with me, friendly and more than willing to do good business. I really appreciate their efforts to satisfy their customers. I know you're frustrated, but give them a chance. They're great folks there. Melanie