The problem with smaller businesses is that it is expensive to pay people to babysit websites on weekends. I did customer support on weekends by myself at an ISP. We had 11,000 customers and like 50 employees. The phones weren't ringing off the hook, but we had just enough complaints about a lack of weekend support that they finally added those weekend hours. So for two days a week I would sometimes answer 2 calls a day or 20. Most of the time I was surfing the web or reading a book. Those weekend hours meant less support during the week, so it's a tough business decision for a small company to add weekend support. Daz's customer service is good in my experience. I would suggest that if you tend to have problems ordering from Daz (some people do, no idea why) that you order no later than Thursday afternoon.