Three things to remember: 1. The Internet as we know it is still relatively young. On-line purchases are not always as easy as buying at the corner store- and even the corner store occassionally makes errors. 2. DAz3D has a history of looking after their customers. But time does not run backwards so sometimes the remedy happens tomorrow instead of yesterday. 3. Hey... we're talking models here that most of us use for play. It's not like we're waiting for heart surgery or food for tonight's dinner table... - Jack Valero