Well, the plot thickens: I tried to download some plugins, thinking maybe that was the problem, but my user name and password were rejected! Then I tried to see if something had gone wrong and selected the Retrieve Password thing, and then I was told that my Serial number was not a valid Deep Exploration SS#. And all this info was exactly what they had sent me! Weird. I suspect that they are only partially interested in us "addopted 'customers'"..... And if this is sort of thing is also happening for the folks who are paying $250.00 for it.... I suspect we will be waiting for a while.