Sorry to hear it hein. :( If it makes you feel any better, I've been emailing Glenn for several months now, pointing out 3D Exploration problems, suggestions, giving results of a few tests I've done where I found bugs. That sort of thing, and I'm always polite about it...so he usually replies to me on the same day. But still, I agree that ALL customers should be treated the same, with the same courtesy of a prompt reply.