LOL! I heard some similar cases about UPS too. That company sux completely. You say UPS needed 4 days for delivering it? LOL! The good old US-mail service took 5 days to send me a package from US to Switzerland! And it costed only 1/6th of the costs of UPS. It seems that I have to take the train to germany for getting a Poser 4 upgrade because it seems that it is not available at all in Switzerland. But the train is still much cheaper than that insane s&h cost. Yours Seravajan