They should...I had something similar happen just the other day. I ordered the FREE Stephanie and could have sworn I checked off the PC version and noticed after I downloaded that it was the MAC version that got downloaded. Partly my fault in that I should have checked before I clicked download. But I informed DAZ via email and they gave me a new link to get my PC version! It was so nice of them and the reply was fast. So explain to them what happened and they will try to help you. I sent the email attached that showed I bought the incorrect version. :) Hope all goes well... Dagar