Steve, normally the order goes through immediately if you use a credit card. I don't know how long it takes them to fulfill other orders (check, CD, etc.) but their response time has always been fairly quick (even though they're only open Monday through Friday). If you ordered with a credit card and didn't get an e-mail almost immediately or didn't get sent to a download page, I would contact them via e-mail, since you're in the UK, and find out if the order went through. If you ordered via check or money order, I don't know what to tell you. Kate