Hi Steve You should check your e-mail like everyone says. Like you i'm from the UK as well so i was also nervous about the first order, but i've had very few problems, one of the problems i did have was mine, my hard drive went wrong taking a lot of my Daz products with it!!! one e-mail for help to Daz and they sent me a list of all the products i had ordered, then they gave me a link to a special download page they set up for me so i could retrieve all those i had not backed up!!! now thats costomer care. All this was very quickly sorted out by e-mail, so no expensive phone calls. Everybody is right though Daz are very good at dealing with any problems, they seem to put the customer first which is nice too see. May you have a long and enjoyable partnership with Poser, Daz and many of the other great Poser developers here. Welcome to another Poseright on this side of the Pond David :)