I'm in the UK and have never had troubles downloading products. If you miss the immediaate download page, you should receive a link viaa e-maill, which will be active for three days. If you can't get it within three days or have problems, e-mail them with your invoice number (which you can find, incidentally, by logging in on the Daz site and clicking 'order history', second or third or so from the bottom on the left I think, if you've not kept the e-mail receipt) and they'll sort you. In my experience Daz are very prompt with customer service. I wouldn't worry about your order. I hope you enjoy Mike every bit as much as I do.