Okay, sorry if we're getting confusing. I forgot - you bought the Vicki CD. That means that you have Vicki 1.0. You won't have a VickiP4. That is for Vicki 2.0. My mistake -- I didn't have enough tea this morning! What are the files still sitting on your desktop? If we can ID them, we can tell you where they need to go. Was Poser open when you got the message "The disk with your preferred destination folder is currently locked." ? I'm not a Mac expert, but it may mean that it can't install the items on the CD while Poser is open. You may want to reboot your machine and try the installation again before opening up Poser. (Reboot fixes everything in Windows.) ;-) There's all sorts of tutorials on how to get Vicki's eyebrows to look human. Here's a quick and dirty on the settings: EyeBrows: Set to the same color as the rest of the SkinHead. Minimum Transparency to 0. Maximum Transparency to 0. No Transparency Map. UpperEyebrows: Set to the Object color you want. (For best results, set the ambient to Black.) Minimum Transparency to 0. Maximum Transparency to 100. Load a Vicki Eyebrow Transparency Map. In general, the skin textures work best on Vicki when the Object color itself is set to white for each part of her body. When you get more comfortable with Poser, you may want to give her a bit of color to try out skin tone variations. Hope this helps!