Crystal, I am a mod of a big website, and have done similar work before. I know it can get to be a pain, but I still try to make listening to complaints a priority. Slynk, I have used the ignore command but some of the things he would do would render it useless (loggin out and reentering, or constantly changing the ID he was using). Plus with other people yelling at him, I would still have that bleeding through so short of ignoring everyone in chat, I couldnt really do anything.