Forum: MarketPlace Customers


Subject: Minor complaint about some products

KateTheShrew opened this issue on Apr 02, 2002 ยท 27 posts


Sipapu posted Thu, 04 April 2002 at 8:26 AM

Hmmmm. First, a disclaimer: I don't own Poser, know squat about it, and have no vested interest in this discussion. But perhaps that gives me a different perspective. I do know a little something about marketing, though. It seems to me that what y'all are talking about are marketing and development issues, which usually go hand in hand. Granted, Poser obviously seems to make these more difficult, but I think if merchants really want to sell their wares, then they have to figure out the best way to work around Poser's inherent problems (while also complaining to Poser - you're their customers, after all). If you're just a casual merchant, then you probably don't care about putting a lot of effort into the issues you're discussing here. But if selling is an important part of your income, then I think it would behoove you to study up on marketing, the largest element of which is satisfying your customers, not just dazzling them with hype, hoopla, and pretty pictures. It's probably pretty easy to sell to newbies. But once they gain experience with their apps and start becoming more discerning about what does and doesn't work for them, they'll move on to other merchants if what you're selling doesn't meet their needs. KattMan has the right idea: "I have learned a few lessons by listening to problems my customers have had." Re freebies: if you're not a merchant and just giving stuff away out of altruism, then it probably doesn't matter how things work. But if you're planning to become a merchant or already are and are using the freebies as a way to introduce your products and attract customers, then the same principles would apply to your free items as to your most expensive ones. Just my unasked-for opinions.