One of the first things you do with any new computer, is to go online and then click on Start, look for Windows Update. I guarantee you'll find some Windows updates waiting for you. The next question concerns Poser itself: Did you check to see that you had Poser 4.03?! If not, you need to get the update from Curious Labs. You might go to the Edit Menu, General Preferences, then choose Launch to Factory State, and Use Factory State, then click OK. I've included a screenshot to help. Let us know if any of this works. Ron