I've fixed your order, so it will be charged to your card properly and the item is ready for you to download. Here's what I think the problem is: When you get an AVS Failed and the street and zip equal nothing, I believe that is when the AVS is not responded or is timing out. SO, anytime you get this please let us know us we can help you. I think the AVS maybe timing out because it gets hung on the address. The default address info is pulled directly from your member info, so to "may" work properly if you do the following. 1) Make sure you have the name on the card (instead of the email address-you go to "My Profile" on the sidebar under Member Options to update any your name or address). 2) Remove the Apt and # from the address. 3) Abbreviate your state with two characters (Ex: Florida = FL) 4) Make sure you use the correct zip code as the one the card company uses. I know some of these fields are filled out correctly, this is just an overview of things to watch out for. Please let us know if we can be of further assistance. Jenifer Keeling Renderosity Admin