Eric, The service pack is installed on my DEV machine. I have to have it due to my career. (I know, judging from this it is a wonder at times huh?) Getting the VBRun from MS isn't going to fix the problems everyone has been having here. It is a code issue, my fault. I'm working to get these fixed as soon as possible so that everyone that has purchased this can get a good working copy that operates as advertised. All of you that have not asked for a refund will have a working product very soon, I assure you. Further testing is being done and code changes are going in as of today. I had the product pulled due to the seriousness and the popularity of this item. I didn't want to many people buying this product in it's current state, but it will return!