I emailed them right away, hoping to catch someone working on the weekend :) I log in when I check out, so they always have my purchase history listed. They were really cool about giving me a new link to Stephanie when I discovered out of all my backed-up DAZ stuff, Stephanie was the only one I missed. Still haven't figured out how that happened since a file after Steph was backed up. It's a mystery. Didn't realize they did the packaging for the brokered items, but that does make sense since they "brand" each one with the DAZ logo and stuff. Guess I'm used to their ways here at R'osity. You know how it is... got a new toy, ticked I can't use it. :P