Jenna, if I recal correctly, this is a known issue. The fix sounds strange as I remember, but I believe the fix was to rename poser.exe to poser.exe. Yes, rename it to the same name. I did not have this problem myself, but I think this was the answer. You will probably want to wait until you get confirmation from someone else first, as I could be wrong. (Don't let my wife know that tho! ;))