I have the same problem with the trenchcoat, and got an email from Ryan, one of the new tech reps for DAZ (man, i'd love that gig). Anyway, as it turns out they're suffering a little bit of a backup in the service department, but Ryan was nice enough to let me know, and that my fix was coming. Working in the tech support services industry myself, i know how that is. DAZ still has some of the finest support I've ever experienced.