And I am not out to cause hurt to anyone, just frustrated that emails and phone calls don't do any good and I feel I wasted my money.<< Well, you might not have meant to cause hurt, but you did. A statment like that spewed forth to thousands of readers who don't know you might think twice before they subscribe. And they would be missing out on a wonderful service for a great price. I might ask why you might not have posted this in the forums over at Poserworld or emailed Steve and Rena first, instead of Allen, since it would be Steve and Rena that would be responding to any public posting and not Allen. Apparently, Steve and Rena did NOT receive anything from you. Marque, it's not sporting that you brought a problem that you are having with another site over here. It should have remained at Poserworld. That is one of the reasons that they have forums for subscribers I suspect, so we can vent and get in touch with Rena and Steve...AFTER we have tried the "correct" avenues in trying to resolve the problem with them. Bad form, I must say. As far as wasting your money...how can you sit there and make such a statement just because you could not get one upload exactly when you wanted it?? Does that mean that all of the other product that you have received since your tenure as a subscriber wasn't worth at THE VERY LEAST the amount of your subscription? In closing I will say that I'm on cable modem...I've not had any problems getting any files as of yet, and I've been a subscriber for two years now. If it's slow and I don't have time then I just wait until later. It's not any different then going to any other online store and trying to download something...sometimes they are slow. Sometimes the whole freakin' net is so slow that I sit and scream at my computer. Steve and Rena are doing the best they can as fast as they can...connections are expensive...they do have to eat you know. Consider the alternative...if they weren't here, just how much would you be spending on separate items in the marketplace???? And the product just keeps getting better and better :) I'm done, off my soapbox. Thanks for listening. Pendy