A few thoughts... 1) customer service might not mean being a doormat, but calling a cusomer a "whiner" is pretty unprofessional. You can be polite and not be a doormat, that's part of being in business. 2) I am struck again that many folks in the Poser world are in an in between stage - not professional but not casual amatures. 3) Grab something called "flashget". Its a WAY cool tool that will make sure you get the file you want, no matter what. Why do it by hand when there ios a utility?