Thanks for that post, Brycetech, I'm totally with you. I have often been quite surprised by the unbalanced accusations and hard language in this forum. Just because we are hiding from each other behind computer screens does not mean that we can behave like children here. I try to stay out of threads like this, but I must agree with Brycetech here: Read your posts one more time before you post them, folks, and think about how they might be percieved by others before hitting the Reply button. Marquee might be frustated with download speeds. It is perfectly OK to complain about them, but complains should be dealt with between the concerned parties. When a complaint is posted in a public forum like this, it is not a customer/supplier matter anymore. Then it's public debate. Even if Rena's comment might have been unappropriate in a conversation strictly between a customer and a supplier, I can understand her reply considering the fact that she sees her site being publically accused in a Forum read by thousands. I would have reacted too if it happened to me. But remember that a reply on a public accusation is as public as the accusation itself. And that the people reading it does not always have the full picture of what has happened. I'm sure Steve and Rena does their best to satisfy us all. I have never had any download problems and I'm of course sorry if some people have. You can't always blame the site for download problems, the Internet just don't work that way. If download problem occurs, do a trace route (type ("tracert" and the site name in a DOS window) to pin point the bottle neck. Very often you will find that it is not the site itself, but a node between you and them that are causing the problems. Only the downloader can check this, since the trace must be done from the downloaders end. Only after that you can start questioning the capacity of the site concerned. And if you are to do it publicly: behave. Kelderek (Customer Relationship Management Consultant by profession)