I can't believe some of these people! I'm not a subscriber to PWFW site, but I've thought about it. And I can tell you for one that I would not be discouraged by this thread from getting one. In fact, I think its encouraging. I can see that Rena is a very real, honest person. I don't see why it has to be repeatedly brought up that 'well, if you were in customer service and you did that, you'd get fired.'... it doesn't matter to me. I'd rather deal with someone who is very real and personable then some blank-faced customer service rep who lies behind a smile. If I were to subscribe to this site, I wouldn't see it as a business ANYWAYS. Because I get the impression that its not really supposed to be. It seems to me to be more like a community that you make a donation to in order to keep it in existance! And if someone repeatedly complained about one aspect of it in public and just wouldn't let it die, I wouldn't blame the manager for feeling hurt and speaking her mind. Thats much more of a community attitude then a business attitude. And I think its a more comfortable way to be. Thats my two cents as an outsider in all of this.