Okay, Ron...this started out as a thread about Marque and you have managed to make it about you and your grievances with PWFW...interesting. Seems you have some issues with PWFW...perhaps in the forum over there would be more appropriate, instead of starting another "griping" session about a different site..use their forum that's what it's for. Shame on YOU Ron. I'm with Kendra on this one. No one should be bashed. Actually this thread should have never appeared here. Marque, I'm sorry you are having download problems. Other then that, has everything been okay with your subscription? What updates have you not gotten, what product? I'm sure Steve and Rena will help you if you just let them know. I don't know what other steps you have taken to insure that it is the server at PWFW and not a bottleneck between your isp and them. It's worth a try :) Rena and Steve. Thank you for your hardwork. I love both of you...I truly do. What you have done for the community and what you are now doing is a wonderful thing. I understand the frustration, and the embarassement that occurs when people post things before they think (and sometimes even after they think) and do not post in the appropriate forums or private mailings. Too much of that goes on. The internet has made large egos bigger and people unafraid to act in a manner that would be inappropriate if it were "real life". I probably wouldn't have called Marque a "whiner"...at least not here. Good customer service? Probably not. But you are frustrated and Marque is frustrated, so you both have inappropriate postings. It happens, you are only human. I do not think of PWFW as another Marketplace. I think of them as another community. I enjoy it over there, when I have the time to visit. I find Rena and Steve much more approachable then any other community with a store and I like that. I like that they think of it as friends and not a store. That's a good thing. Rena and Steve don't have to kiss my butt..I do expect them to be courteous yes...as long as I am courteous to them. But when I start consistently complaining (whining) about something that they have no control over, and think I have the right to tell them how to run their business (because I assume that apparently I know all of the ends and outs that it takes to do what they do of course) and how to spend their money..and think I have the right to tell them what they can and cannot post because they just happen to have a subscription site...and then I post my grievances in a public forum that isn't even on their site. Yeah I would expect to get a little bit of heat. You bet. And this would go for any merchant...not just PWFW, not just Marque and Ron et al.... Personally I think this thread should be locked. Nothing really useful going on here anymore. Or ever for that matter. Pendarian