Just to add my tuppence... I will definitely be renewing my PW subscription...and I have no complaints about the download speeds or the site. I have a pathetic 56k dial up connection, and it all works great for me. Being in a different time zone makes a big difference, perhaps. Not to mention the sheer quality and quantity of what I'm downloading. Steve and Rena have my unconditional support. Ron, there's a difference between customer service and being a doormat. As someone who works in customer service, I have to tell you there are times when "the customer is always right" simply isn't true, and there are times when being blunt saves a lot of future headaches. When people interact away from the workplace, with people who might be customers of the company they work for, they are not expected to stay in "work mode" all the time. Rena spoke for herself, as a human being, and as a member of this community, she has as much right to do so as anyone else here.