"Since it looks I am the one on the spot here, just because I was 100% honest stating what I trully think (and the very first to call it an unprofessional attitude - so READ that line of my post once again..)"

I am not really sure why that is supposed to excuse something - if I was to say "I know this is a copyright violation but..." would that matter.

OK, so you know it's unprofessional... and so do many of us. Glad we agree :)

"Remember that some people will read this thread and think "I'll take my business elsewhere.""

I have been on the cusp of hooking up with PW for a long time - and every time a discussion surfaces here about it I become less and less likely to do it. There have been issues and problems and it seems like in the end it comes down to situation where the people doing the asking get insulted or blown off. Not 100% of the time, but often.

It's too bad that so often with PW and the Poser merchants in general a complaint about a product is taken as an insult to a person.

I have had an eye opening experience with a recent purchase of mine - the vendor is popular and seems to be friends with other vendors and artists, so their products are usually met with great joy when they come out ... but in private responses several of the same people have acknowledged that similar problems are common and  they don't use that vendors product.

Why isn't any of this mentioned publicly? So as not to hurt the vendors feelings or insult them, or hurt the sales because this vendor needs the money. So I guess the consumer is the loser because nothing can be discussed objectively without it seeming like a personal attack.

"PS: Thanks for letting me know though the way you see us.. I'll keep that in mind next time we decide on our subscription fee.. since we "ARE" merchants and not sentimental poser fools, maybe a revision of policy should be due soon! VL sad grin"

And threatened.

So if we aren't nice and quiet and polite the price will go up? All I can say is that I can't imagine depending on PW as a primary source of items if I took a threat like that seriously.

"But the Customer is not always right. Nor does the customer always deserved to be treated like royalty simply because they are spending money."

No one thinks that should have happened, but you can say a lot of things to a customer politely - and you should if it's your business. There is a big difference between "I'm sorry you feel that way, but many of our customers seem satisfied so I think it is best of you don't renew" and calling someone a "whiner".

And I really fail to see how insulting a client is a imperative for good mental health :)

I think the folks at PW are trying to do right by the community, and I am sure for those who can use their products it is a good deal - and I am glad everyone seems to be happy. But i doubt that I would be happy there - and it is discussion in public forums that has let me see that.