Well decide on your subscription based on whether the product is right for you, not by what you are reading in this thread or other threads as a perceived lack of customer service. If you do that, then you would have to surmise that the majority of the customers for PWFW are very, very satisfied despite some having slow download times. There are problems everywhere when it comes to downloading on the net, I cannot think of a single online store that does not have those problems. I do not depend on any one store as a primary source. Because frankly, any site for whatever reason could be gone tomorrow. And Soulhuntre, I don't know how long you have been around the 3d community. But Rena and Steve have been "doing right" by the community for a very, very long time. The only reason they decided to go to a subscription site was because bandwidth had become so horribly expensive simply because of the free downloads they used to supply to the whole community. So instead of totally closing up shop as they were going to at first WE the community begged them to stay open any way that they could. I'm not saying that it couldn't have been handled differently because it could have on BOTH sides. This should have never even hit the forums here if all Marque was really looking for was a solution to her problems. And someone is always more then happy to add more negative spins if they have an axe to grind of their own. It's simple...if Marque cannot download what she needs because of the servers, then don't resubscribe. If she finds in her investigation that it is in fact a problem that stems from something other then PWFW server, then she needs to deal with that any way that she can. And then she needs to make that as publically known as she has the fact that she believes it's their servers. But in no way would I make a decision on whether or not to participate in something like what PWFW offers just because of threads around here. I've "known" Rena and Steve for a while now and have seen them handle the volume and the workload as well as they can for what we demand of them. People are louder when they are unhappy then when they are happy when it comes to products. Everyone knows that. Marque did not say she was unhappy with the quality of the products, she's unhappy because the servers at times seem to crawl. Personally, I recommend them. Perhaps you should speak with Rena, Steve or Allen before making a final decision. You've listened to and perhaps even spoken through IMs with various people...perhaps you should also with the PWFW folks. But then again, if you have no use for the products, don't subscribe. Pendarian