Questor just brought up a good point .. Different areas of the country (and the world) have different ways of approaching customer service. My dad has a friend that is a jewelry dealer and he travels all over the country and one thing he said is this, well paraphrashed, :If you use the same approach all around the country you will get middling reactions, If I am really nice in New York they think I am trying to pull something over on them, if I treat people in the midwest the same way as I have to in the South they think I am trying to scam them as well. It is all a matter of location." Just a viewpoint since I doubt I will pop back into this thread.