I think my comments have been taken out of context. I am not condoning or condemning anyone. Im not on anyone's side. I was only saying that you dont snap at a customer. Its easy to put someone in their place without snide comment or calling names. Occasionally your temper will get the best of you. Lord knows it has me at times,and later I wish I'd counted to 100 instead of ten before replying. Best way to keep your foot out of your mouth is to re-read what you type before pressing 'reply'. Im in the medical profession. This is a place where people come to you for help..but yet they expect you to fight them to help them. Ive seen some employees lose their temper and curse and ask why they came. Ive seen those same employees fired. I learned long ago, that you can easily make a comment such as "you dont have to be rude, you're refusing, I'll put it in the chart" or and the patient will either let you do it or soon either the doctor will discharge them for non-compliance or they will be declared incompetent and be restrained. Its no skin off my nose either way. I want to help, but if they want me to fight them..psshhhaaaa..I have better things to do. Im a lover not a fighter..lol and questor is right, this string wont be locked for the exact reasons he stated. Ive been thinking this for days, I'm just suprised someone actually said it. anyhow, the string title could have been phrased much less harshly, as could the 'whiner' response and the other things. Shoulda never been brought up here. Im sorry it did cause its just making bad impressions of people..that really arent deserved. BT