I didn't have the time to read this entire soap opera but may I suggest looking at the online help RTFOH? On page 44 you will find: " Option/Alt-click the Editing toolbar. The orientation toggles between horizontal and vertical." Similarly, the 3DS file format is mentioned in several places by its full name, "3D Studio" format, along with explanations of all the import/export switches. I remember when all software came with heavy spiral bound comprehensive manuals. Almost everyone abandoned these for a simple reason, cost. No doubt calls to technical support also indicated that not that many people were reading them anyway. Today, the usual practice is to include a manual that covers the basics. More comprehensive help is usually available via online help files. I'm sure people may not like being told to "read the manual," but I'm sure some people who asked innocent questions didn't appreciate the curt response they received recently either. Without naming names, this continual breast-beating and self-serving bombast is getting really old.

"Democracy is a pathetic belief in the collective wisdom of individual ignorance." - H. L. Mencken