I had troubles with the gorilla the other day. I emailed DAZ tech support (I think the link was on the purchase page). I tried again, and immediately got the gorilla. I chuckled because I thought some tech was working late. The next morning Reba sent me an email with a "custom link" to download. I thanked her and said I already received it. If you have problems, don't wait 3 days. Email DAZ.